Decluttr Store Help Center
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Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.
What is your returns policy for Media items?
How should I return a Media item?
I've returned a media item. When will I receive a refund or replacement?
What is your returns policy for Tech items?
How can I remove my Samsung account from my device?
How can I remove my iCloud account from my device?
How should I return a Tech item?
I've returned my Tech item. When will I receive a refund or replacement?
Are returns free?
How will I be refunded?
Will I receive a replacement or a refund once I've returned my item?
My device is faulty. What can I do?
What if I want to return an item that was part of a special offer or promotion?
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