Returns & Refunds

Media

• What is your returns policy for Media items?
• What if I want to return an item that was part of a special offer or promotion?
• How do I return a Media item?
• I've returned a media item. When will I receive a refund or replacement?

Tech

• What is your returns policy for Tech items?
• How can I remove my Samsung account from my device?
• How can I remove my iCloud account from my device?
• How do I return a Tech item?
• I've returned my Tech item. When will I receive a refund or replacement?

General

• Are returns free?
• How will I be refunded?
• Will I receive a replacement or a refund once I've returned my item?
• My device is faulty. What can I do?