If you'd like to return a Samsung device under our 12 month warranty or because you've changed your mind, you'll need to remove your Samsung account before sending it back.
Removing your Samsung account is easy, and has to be done directly from the device.
Please follow the below instructions:
1. On your device tap the Apps icon
2. Open Settings
3. Select Accounts
4. Select Samsung Account
5. Select your email address
6. Tap More in the top right hand corner and select Remove Account
7. Tap Remove Account
8. Enter your password and then confirm
9. Select Remove Account
Your Samsung account will now be removed from your device.
It's important to remember to remove your Samsung account before returning your device as we can't process Tech items that are still locked to a Samsung account.
These devices will be returned back to you for you to remove the account before we are able to process the return.
Want to return a Tech item? Check our Tech returns policy for more information.