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Returns

What is the decluttr return policy?
If your product is within the 14 day period, you can return your product to us if you no longer want it. Please contact our customer service team so we’re a...
Fri, 12 Oct, 2018 at 3:19 PM
What is your returns policy for Media items?
If you feel as though an item which you have received is below standard, please do not hesitate to get in touch with us at contactus@decluttr.com with a ful...
Thu, 13 Sep, 2018 at 2:00 PM
What is your returns policy for Tech items?
Decluttr offer a 14 day, no questions asked return policy. If your product is within the 14 day period, you can return your product to us. Please email ...
Fri, 12 Oct, 2018 at 3:20 PM
How should I return a Media item?
Simply contact our Customer Service team on 678-766-1762 (9:00am to 5:00pm Monday to Friday) or contactus@decluttr.com and notifying them of the problem, th...
Wed, 12 Sep, 2018 at 11:49 AM
What if I want to return an item that was part of a special offer/promotion?
Items which are part of special offers are covered by our full money back guarantee. However if you do not return all of the items bought in the offer, we w...
Mon, 3 Sep, 2018 at 4:09 PM
What if my product doesn’t work?
If your product does not work you need to contact our Customer Service team on 678-766-1762 (9:00am to 5:00pm Monday to Friday) or contactus@decluttr.com , ...
Wed, 12 Sep, 2018 at 11:49 AM
Will I receive a replacement item or a refund once I have returned my item?
If you have returned an item to us, more often than not, we will ask whether you want a refund or a replacement being sent to you.   This is dependent on ...
Tue, 3 Jul, 2018 at 11:56 AM
I have returned my product. When will I receive a refund/replacement?
Your item will be processed as soon as it has been received back at our warehouse. Media items are checked over for any faults and refunds/replacements are ...
Fri, 12 Oct, 2018 at 3:21 PM
How will I be refunded?
All refunds will be processed back using the method of payment used in the original transaction. If you paid by credit/debit card during the original transa...
Fri, 12 Oct, 2018 at 3:22 PM
Are returns free?
If you need to return an item to us due to a fault, or you have received an incorrect item, we will provide you with a pre-paid returns label to send your i...
Fri, 12 Oct, 2018 at 3:22 PM
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