Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

How should I return a Tech item?

We offer a FREE 12 month warranty with every Tech item we sell to give you extra peace of mind. Your FREE warranty begins on the day you place your order.

If you'd like to return a faulty Tech product, please contact our Customer Services Team. You'll be sent a USPS returns label by email. Simply print out the label, attach it to the box and drop it off at your nearest USPS location.

If you'd like to return a Tech product that's simply unwanted, you can return this within 14 days in line with our 14 day money back guarantee offer. Read more about information about this here.

Before returning your device, please ensure the following are removed:

  • All security and parental locks
  • Your SIM card
  • Memory card
  • Your iCloud / Samsung / Google account

If you've returned a device that is still locked to an iCloud or Samsung account, we won't be able to process the return straight away. We'll send you an email to let you know that your device is still locked along with some instructions on how to do this remotely.

If you've returned a device that is still Google locked, we won't be able to process the return and will have to send the device back to you. We're unable to unlock Google accounts remotely as you need to verify your identity to do so.

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