Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Are returns free?

If an item you've received is faulty or incorrect, we'll provide you with a FREE returns label so you can send it back to us. That goes for both Media and Tech.

If you'd like to return a Media or Tech item because it's simply unwanted or no longer needed, you'll be responsible for covering the cost of the return.

Any Tech-related returns can be done from My Account. Simply find the order in your order history, choose the reason for the return and generate a FREE returns label.

All Media returns are handled by our Customer Service Team, so please contact them if you'd like to enquire about a return of a Media product.

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