Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

I've returned my Tech item. When will I receive a refund or replacement?

If you've returned a Tech item to us, we will notify you via email once the consignment that contains your parcel has been scanned into our warehouse. Once your return has been allocated to our returns team, it will then be ran through a series of fault diagnosis tests.

We aim to refund or replace all tech items within 2-3 business days of receiving them. Please note that this can sometimes take a little longer, especially during busy periods.

For all of our returns outcomes and actions, we'll keep you up to date via email.

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