Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

I've returned a media item. When will I receive a refund or replacement?

All Media returns will be processed as soon as they have been received by our returns team. We aim to process all Media returns within 5-7 days of them being sent back to us.

Media items are checked over for any faults and refunds / replacements will be issued immediately.

We'll notify you via email of any outcomes and actions concerning any Media returns.

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